Frequently Asked Questions
We’ve compiled a list of questions to help you plan for a trip to Guthega Inn
CHECK-IN
- Check-in time is between 4:00 pm – 10:00 pm local time. Early check-in may be available upon request and is subject to availability. In winter, guests MUST call ahead with their approximate arrival time so we can organise to meet them in the overnight car park and transfer all guests and luggage to the Inn by oversnow.
For the safety of our staff and consideration of our guests, we have a check-in cutoff time of 10:00 pm. If you are unable to arrive by 10:00 pm you will need to arrange alternative overnight accommodation and your nights accommodation will be forfeited. Please be aware there are no other commercial lodgings in Guthega, we suggest seeking overnight accommodation in Cooma or Jindabyne for that evening.
In rare and extreme circumstances late check-ins will be considered at the discretion of the Manager on Duty, noting late check-in charges will be incurred.
CHECK-OUT
- Check-out time is before 10:00 am local time. We are unable to cater for late check-outs during winter. Late check-outs during summer may incur additional charges.
Our reception hours are 8 am – 10 pm daily.
- Cancellations 57 days or more to arrival date: a refund minus a 10% cancellation fee will be provided.
- Cancellations & “no shows” within 56 days (8 weeks) of arrival date: 100% of the tariff is non-refundable.
- Cancellations must be acknowledged in writing.
- If you need to alter your booking we will make every effort to assist. Please note that demand is heavy during the ski season and it may not be possible to alter a booking once confirmed.
No, we are unable to guarantee the weather.
Refunds are only offered as per our Cancellation Policy outlined in our Terms and Conditions.
No, we are located in Guthega, a semi-remote village on the western edge of Perisher Resort. The Resort offers ski-in and ski-out when snowfalls permit and links to the Perisher Resort via the Blue Calf T-Bar. We recommend checking the Perisher website or download the Perisher App for updates to links and trails.
If the links are closed it is an approximate 20 – 30min drive to Perisher from Guthega Inn.
Access is via a combination of sealed and unsealed roads.
Summer & Winter Access: 42.5km from Jindabyne
Arriving via Guthega Road from the Kosciuszko Rd turn off
Of the 20km journey from the turn off, there is a 13.4km section of sealed road, followed by a 5.6km section of gravel road, with a sealed road for the last 1.4km to the Inn.
Summer Access only: 39.5km from Jindabyne
Arriving via Link Road from the Kosciuszko Rd turn off
Of the 9.6km journey from the turn off, there is a 0.6km section of sealed road, followed by a 7.6km section of gravel road, with a sealed road for the last 1.4km to the Inn.
Yes, when snowfall permits guests ski-in via the Norwegian Trail and ski-out via the Blue Calf T-Bar which is 250m south.
We encourage guests to download the Perisher App for resort details.
So long as you book a private lesson, and call to request the instructor begin the lesson at Guthega Inn it is suitable. Alternatively, you can drive around to Perisher or Smiggin Holes.
Without a lesson, it is a challenging place to stay for a beginner.
No, our oversnow service is for arrival and departure times only. It is approximately 850m between the Inn and the overnight car park.
No, there is a shared lounge area with a TV downstairs. There is free WiFi available for guests and there are multiple power points in guest rooms to plugin in laptops or mobile devices for screen time.
As per NPWS guidelines, pets and domestic animals (other than certified assistance/service animals) are not permitted in the Kosciuszko National Park.
Yes, due to our semi-remote location there are a few things guests should be aware of during their stay.
Hot Water
Operating within the Kosciuszko National Park, there is a need to be particularly vigilant to environmental concerns. As such, the diesel boilers operating in the hotel when we purchased the Inn in May 2023 have been decommissioned.
Our remoteness also brings resource challenges such as power and water and requires us to operate sustainably.
The substantial limitations from the power grid bring additional challenges during winter when there is an increased need for hot water and warmth. To address all of these resource challenges we have adopted the latest technology by installing a heat pump system, backed up by the gas fireplace in the restaurant area. We also allocate specific times when the heat pumps move from prioritising warming the hotel to providing hot water for 2 hour windows in the morning and evening for showers.
We ask guests to be conscious of the environment especially when holidaying in a national park and to therefore minimise shower times, energy usage & water consumption.
Shower Steam and Smoke Alarms
Smoke alarms cannot distinguish between steam and smoke. The Inn incurs an accidental fire alarm fine of $1,680 every time it is tripped, so guests are advised that doors to ensuite bathrooms MUST be closed when showering/bathing.
We hope you acknowledge these are small inconveniences for the pleasure of staying in a remote location and we thank you for your understanding and cooperation.